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Additional Information
| Manufacturer | WatchGuard |
Product Description
LiveSecurity Service Gold Technical Support Program
WatchGuard is pleased to offer you our LiveSecurity Service Gold Program. This premium program is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce.
The LiveSecurity Service Gold Program is subject to the following program rules:
> The Gold Program is only available at an enterprise level. Whether your company owns a single Firebox firewall, or multiple WatchGuard appliances deployed in a Branch Office VPN configuration, each must be upgraded to LiveSecurity Service Gold in order to receive Gold level support.
> You must have one or more of the following devices to be eligible for LiveSecurity Service Gold: Firebox X Peak, Firebox X Core, WatchGuard SSL, Firebox SSL VPN, or XTM 10.
> You must have two or more of the following devices to be eligible for LiveSecurity Service Gold: Firebox X Edge or SOHO, or a combination of both.
Scope of Support
WatchGuard LiveSecurity Technical Support can help address specific technical issues during an installation, but is not intended to walk you through the entire installation process.
If you need comprehensive installation assistance, you may opt for onsite installation services from your local authorized WatchGuard reseller. Remote Firebox or VPN installation services are also available directly from WatchGuard for customers in the United States and Canada.
WatchGuard is committed to providing technical support for the current software release of each WatchGuard product. We also provide technical support for the software release immediately preceding the current version of software. Bug fixes are provided for the current release of software only. WatchGuard will provide signature updates for a software release for twelve months after the release of a newer version of software.
WatchGuard is pleased to offer you our LiveSecurity Service Gold Program. This premium program is designed to meet the aggressive support needs of companies that are heavily dependent upon the Internet for web-based commerce.
The LiveSecurity Service Gold Program is subject to the following program rules:
> The Gold Program is only available at an enterprise level. Whether your company owns a single Firebox firewall, or multiple WatchGuard appliances deployed in a Branch Office VPN configuration, each must be upgraded to LiveSecurity Service Gold in order to receive Gold level support.
> You must have one or more of the following devices to be eligible for LiveSecurity Service Gold: Firebox X Peak, Firebox X Core, WatchGuard SSL, Firebox SSL VPN, or XTM 10.
> You must have two or more of the following devices to be eligible for LiveSecurity Service Gold: Firebox X Edge or SOHO, or a combination of both.
Scope of Support
WatchGuard LiveSecurity Technical Support can help address specific technical issues during an installation, but is not intended to walk you through the entire installation process.
If you need comprehensive installation assistance, you may opt for onsite installation services from your local authorized WatchGuard reseller. Remote Firebox or VPN installation services are also available directly from WatchGuard for customers in the United States and Canada.
WatchGuard is committed to providing technical support for the current software release of each WatchGuard product. We also provide technical support for the software release immediately preceding the current version of software. Bug fixes are provided for the current release of software only. WatchGuard will provide signature updates for a software release for twelve months after the release of a newer version of software.
